At IPTV Smarter, we are committed to providing a high-quality IPTV experience with thousands of live TV channels, movies, and shows. However, we understand that issues may occasionally arise. Please review our refund policy below to understand the terms and conditions of requesting a refund.
✅ Eligibility for Refund
We offer refunds under the following conditions:
The refund request is made within 72 hours of the original purchase.
You have contacted our support team at info@iptvsmarter.us and allowed us to assist or troubleshoot the issue.
The service remains non-functional or inaccessible after troubleshooting efforts.
The issue is directly related to our service (server issue, non-working credentials, invalid access), not caused by user-end problems.
❌ Refunds Are Not Issued If:
You change your mind after purchase.
Your device is incompatible or misconfigured.
Internet connectivity issues on your end affect streaming quality.
The IPTV app or playlist does not perform due to ISP blocks, VPN usage, or regional restrictions.
You failed to read the service details before purchasing (e.g., assuming we offer features that we do not list).
You request a refund after 72 hours of purchase.
🔁 Partial Refunds & Subscription Adjustments
Refunds requested within 72 hours of purchase will be processed in full.
Refunds requested after 72 hours may be partially refunded based on the duration of usage.
If your service is disrupted due to a server-side issue for more than 48 hours, we will either:
Extend your subscription to compensate for the downtime.
Or issue a full or partial refund, depending on the situation.
💳 Refund Processing Timeline
Refunds made through credit/debit cards may take 20–31 business days to reflect in your bank account.
In rare cases, it may take up to 90 days, depending on the payment gateway and bank policies.
Refunds are processed through our payment provider, and we have limited control over processing speed.
⚙️ Troubleshooting Requirements Before Refund
To qualify for a refund, you must allow our support team to attempt troubleshooting. This includes:
Verifying your subscription credentials.
Assisting with app setup.
Confirming that your device, internet, and app are configured correctly.
If we are unable to resolve the issue within 48 hours, a refund or subscription extension will be offered.
📧 How to Request a Refund
To request a refund, email us at info@iptvsmarter.us with the following details:
Subject Line: “Refund Request – Order #[Your Order ID]”
Describe your issue clearly and attach any relevant screenshots or videos.
Mention your email, payment proof, and device/platform used.
Our support team will review your case and respond within 24 hours.
🛠 Common Causes of IPTV Issues (Not Eligible for Refunds)
Fluctuating internet speeds.
Improper app setup or use of unsupported apps.
Using shared accounts or multiple IPs on one subscription.
ISP throttling or blocking IPTV streams.
We will always assist in troubleshooting these problems, but they do not qualify for refunds unless caused by us.
📞 Need Help?
We’re here for you 24/7. For refund requests, billing issues, or setup support, contact us any time:
📩 Email: info@iptvsmarter.us
🌐 Website: iptvsmarter.us
Your satisfaction is our top priority. We work hard to ensure your IPTV experience is smooth and enjoyable. Thank you for choosing IPTV Smarter – USA’s Best IPTV Provider Online.
